Our Vision

To provide a value-added "One Stop Shop" for individuals and businesses who don't know - and don't want to know - even the smallest technical aspect of getting their files and websites on the Internet.

To also provide sophisticated low cost options for more technically-minded clients.

To be open and honest in all dealings and relationships.

To establish a relationship of trust and value in our consultations.

To offer independent, impartial and timely consultancy advice.

To promote a 'socially responsible' use of the Internet in a deregulated environment.

Operations
We embrace the International Customer Service Standard (ICSS 1999-2002) in all that we do.

Relationship
We will seek out your input to the running, developing and growth of CatLink. 

Accessibility
We guarantee to respond to all e-mail enquiries within 24 hours.

Privacy
We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not divulge that information to any third party for any purpose without your prior consent. (For further details see our Privacy Policy)

Service Guarantee
We will meet the stated requirements of all our activities in the spirit of the International Customer Service Standard (ICSS 1999-2002).

Responsiveness
We will respond to all enquiries in easy-to-understand language.

Complaints
We see complaints as an opportunity to take CatLink forward. Accordingly, all of our staff are empowered to resolve customer complaints.

Our Commitment
Our commitment is to embrace this Charter. However, if we should fall short in any aspect, we encourage you to complain to us directly, so that the matter may be resolved.

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